Privacy Policy
Last updated: 2026-10-04 · Español
Qtana Cleaning · RFC MIAN810726E21 · Playa del Carmen, Quintana Roo, Mexico
Who we are
This policy explains how Qtana Cleaning collects and uses your information when you book a service, contact us, or receive messages from us. We use the Qtana platform to manage bookings and messages.
Information we collect
Your name, email address, phone number, service address, booking details, payment history and the messages you send us. If you agree to receive text messages, we keep a record of your consent, when you gave it, and the phone number it applies to.
How we use it
To provide and schedule your services, send you confirmations, reminders and updates about your bookings, process payments, answer your questions, and meet legal obligations.
Text messages (SMS)
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We share your phone number only with the providers that deliver messages on our behalf (for example, our SMS provider), and only for that purpose.
All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
Reply STOP at any time to stop receiving text messages.
Who we share information with
Service providers that help us operate (hosting, payments, email and messaging), who must protect your data, and authorities when the law requires it. We do not sell your personal information.
Cookies and analytics
We use cookies and similar technologies to run the site, remember your preferences and measure visits and campaigns (for example, analytics and advertising tools). You can block cookies in your browser; some features may stop working.
Security and retention
We protect your information with reasonable technical and organizational measures and keep it only as long as needed to provide the service or meet legal obligations.
Your choices
You can update your details and your message preferences in your customer portal, or ask us to access, correct or delete your information.
Contact
Email or call us: +52 998 353 4193 or support@qtana.services.